Cancellation and refund policy

Last updated 24 October 2026

This policy covers subscription payments for Billbez, made online through Razorpay or by UPI or cash to Orbitlink Innovations Pvt Ltd.

Try before you pay

Every new shop gets 7 days free with all features, so you can check that Billbez suits your shop before paying.

Cancellation

• Plans are prepaid and do not renew automatically, so there is nothing to cancel to stop future charges. Simply do not renew.
• Your plan stays active until the end of the period you paid for.
• After it ends, you can still view and reprint old bills and download reports.

Refunds

Subscription payments are not refundable once the paid period has started, except in these cases, where we give a full refund:

• You were charged twice for the same renewal.
• Money was deducted but your subscription was not extended, and we cannot fix it within 2 working days.
• You were charged for a plan you did not choose, and you tell us within 7 days of the payment.

How to ask for a refund

Call or WhatsApp +91 94466 46937 or email support@vendornet.in with your registered mobile number, the date and amount, and the Razorpay payment ID if you paid online.

Refund timeline

Approved refunds are started within 2 working days. Online payments are refunded to the original payment method through Razorpay and usually reach you within 5 to 7 working days, depending on your bank. UPI or cash payments are refunded by UPI.